Terms and Conditions

01. Website Owner

This website is owned by Fee4Me Capital SL, with tax ID B27679778, registered address at Calle Divino Vallés 6, 28045 Madrid, Spain, and contact email hello@fee4me.com. Hereinafter referred to as «Fee4Me», «Fee4Me Capital SL», «we» or «the company».

These Terms and Conditions govern access to, navigation of and use of this website, as well as, where applicable, requests for information, contracting of services, direct bookings, commercial communications, forms, content and features offered by Fee4Me Capital SL.

02. Acceptance of Terms and Conditions

Accessing or using this website constitutes full acceptance of these Terms and Conditions as in force at any given time.

If you do not agree with any of them, you must refrain from using the website, submitting forms, requesting services or making bookings through our digital channels.

Fee4Me Capital SL may modify these Terms and Conditions to reflect legal, technical, commercial or operational changes. The version in force at any time will be the one published on this page.

03. Purpose of the Website

The primary purpose of Fee4Me Capital SL's website is to provide information about services related to the management, marketing, optimisation, operational coordination and professional support for holiday homes, tourist accommodation, medium-stay rentals and other services linked to the real estate, tourism and technology sectors.

Through the website, users may, depending on the features available at any given time:

• Access information about Fee4Me Capital SL and its services.
• Request commercial information.
• Request a property valuation or analysis.
• Download resources, guides or informational materials.
• Schedule meetings or calls.
• Contact Fee4Me by form, email, telephone, WhatsApp or other channels.
• Browse accommodation managed or marketed by Fee4Me.
• Submit booking requests or make direct bookings, where such functionality is available.
• Access informational, commercial or educational content.

Information published on the website is general in nature and does not constitute a binding contractual offer unless expressly stated otherwise.

04. Website Users

This website may be used by any adult with sufficient legal capacity.

Where a user acts on behalf of a company, property owner, community, partnership, collaborator or third party, they declare that they have sufficient authorisation to act on that party's behalf and legally bind them.

The user undertakes to provide accurate, complete and up-to-date information. Fee4Me Capital SL is not liable for any consequences arising from false, incomplete, inaccurate or unauthorised data provided by the user.

05. Proper Use of the Website

The user undertakes to use the website lawfully, diligently and in accordance with these Terms and Conditions.

The following is prohibited:

• Using the website for unlawful, fraudulent, abusive or bad-faith purposes.
• Introducing viruses, malware, malicious code or any element that could damage systems, networks or data.
• Attempting unauthorised access to private areas, servers, accounts, databases or systems belonging to Fee4Me or third parties.
• Using the website to send false, offensive, defamatory, threatening, discriminatory or illegal communications.
• Impersonating another person or entity.
• Manipulating forms, bookings, prices, availability or contracting processes.
• Extracting, copying or reusing content, images, text, databases or information from the website without authorisation.
• Carrying out scraping, abusive automation, reverse engineering or unauthorised mass use of the website.

Fee4Me Capital SL may block, limit or suspend access to the website when it detects improper, fraudulent, unsafe or non-compliant use.

06. Information Published on the Website

Fee4Me Capital SL makes reasonable efforts to ensure that information published on the website is accurate, up to date and clear.

However, information may contain errors, omissions, changes in availability, price modifications, service changes or operational variations.

In the event of any discrepancy between information published on the website and a specific proposal, contract, quote, confirmed booking or individual communication, the specific document or communication accepted by the parties shall prevail.

07. Fee4Me Capital SL Services

Fee4Me Capital SL provides professional services related to the management, marketing, optimisation and coordination of holiday homes, tourist accommodation and medium-stay rentals.

Services may include, among others, depending on the contracted plan or accepted proposal:

• Property analysis.
• Onboarding and initial setup.
• Creation, review or optimisation of listings.
• Publication on own channels or external platforms.
• Pricing management and revenue management.
• Guest communications.
• Booking coordination.
• Check-in and check-out coordination.
• Cleaning, laundry and maintenance coordination.
• Incident management.
• Operational support.
• Owner reporting.
• Invoicing or administrative support linked to contracted services.
• Use of technology tools, PMS, CRM, channel manager, pricing tools, traveller registration tools or other third-party solutions.

The exact scope of services will be as indicated in the proposal, quote, contract, particular conditions or specific agreement accepted by the client. Information published on the website alone does not imply that all services are available in all areas, properties, dates, formats or conditions.

08. No Guarantee of Income, Occupancy or Return

Fee4Me Capital SL may provide analyses, estimates, pricing recommendations, revenue forecasts, market studies or optimisation proposals.

Such estimates are indicative only and do not constitute a guarantee of income, occupancy, profitability, future valuation, number of bookings, platform positioning, campaign performance or financial results.

Results may vary due to external factors, including seasonality, demand, competition, location, local regulation, property condition, community restrictions, market prices, platform algorithm changes, cancellations, reviews, incidents, availability, events, applicable regulations or owner decisions.

09. Information Requests, Valuations and Proposals

Submitting a form, valuation request, meeting request, resource download or commercial enquiry does not imply automatic contracting of any service.

Fee4Me Capital SL may review the request and freely decide whether or not to submit a commercial proposal.

Proposals, quotes or economic terms sent by Fee4Me Capital SL will be valid for the period indicated in the document. If no period is stated, they are indicative and non-binding until expressly accepted by both parties.

Fee4Me Capital SL reserves the right to decline requests or not provide services when it considers that the property, location, legal situation, availability, condition of the premises, owner, community rules, local regulations or any other circumstances make providing the service unfeasible or inadvisable.

10. Contracting Services

Contracting management or professional support services with Fee4Me Capital SL will be formalised by means of an accepted proposal, contract, electronic signature, acceptance by email, acceptance by form, initial payment or any other valid means evidencing agreement between the parties.

Unless expressly stated otherwise, these Terms and Conditions govern general use of the website and the general conditions of the digital relationship, but do not replace the particular conditions agreed with each client.

In the event of any conflict between these Terms and Conditions and a specific contract signed or accepted by the parties, the specific contract shall prevail.

11. Owner or Client Obligations

When a user contracts or requests services relating to a property, they declare and warrant that:

• They are the owner, authorised representative or person entitled to manage the property.
• Information provided about the property is accurate, complete and up to date.
• The property complies, or will comply prior to marketing, with applicable regulations.
• Where required, they hold the licence, registration, authorisation, prior notification or legal permit for tourist rental, medium-stay rental or the relevant modality.
• The activity is not prohibited by the owners' community, bylaws, urban planning rules, contract, encumbrances, legal limitations or administrative decisions.
• The property is in adequate conditions of safety, habitability, hygiene, maintenance and equipment.
• They will inform Fee4Me of any defects, limitations, risks, restrictions, incidents, debts, community conflicts, administrative proceedings, inspections, claims or circumstances that may affect marketing or stays.
• They will maintain supplies, insurance, permits, keys, access, equipment and documentation necessary for proper service delivery.
• They will bear the costs, taxes, charges, repairs, maintenance, supplies, licences, fines, community fees, insurance and expenses associated with the property, unless expressly agreed otherwise.

Fee4Me Capital SL shall not be liable for penalties, claims, damages, losses or incidents arising from false, incomplete or omitted information provided by the owner or client.

12. Regulatory Compliance for Tourist Accommodation

The property owner or operator is responsible for complying with all applicable regulations, including, where relevant, tourist, urban planning, consumer, tax, safety, accessibility, community, data protection and traveller registration rules.

Fee4Me Capital SL may request supporting documentation before beginning or maintaining the marketing of a property.

Fee4Me Capital SL may suspend, pause, remove or decline to list a property where there are reasonable doubts about its legality, safety, viability, administrative authorisation or regulatory compliance. The provision of services by Fee4Me Capital SL does not exempt the owner or operator from their own legal obligations.

13. External Platforms and Marketing Channels

Fee4Me Capital SL may work with external platforms, OTAs, booking channels, PMS, channel managers, pricing tools, payment gateways, technology providers and other third parties.

Use of such platforms is also subject to their own terms, policies, commissions, rules, algorithms and payment conditions.

Fee4Me Capital SL does not control or guarantee:

• The visibility of listings on external platforms.
• The positioning of a property.
• The approval or verification of accounts or listings.
• The cancellation policy of each platform.
• Dispute resolution by external platforms.
• Algorithm changes, commissions, rules or third-party conditions.
• Technical failures, outages, delays or synchronisation errors outside Fee4Me's control.
• Blocking, suspension, penalisation or removal decisions made by external platforms.

Fee4Me Capital SL will act with professional diligence in managing incidents, but shall not be liable for decisions, errors, changes or interruptions attributable to third parties.

14. Prices, Commissions and Taxes

Prices, commissions, rates, minimums, software costs, operational costs, recoverable expenses, payment conditions, applicable taxes and other financial terms will be as indicated in the proposal, contract, quote, invoice, booking or applicable particular conditions.

Unless expressly stated otherwise, amounts published on the website may be indicative and do not constitute a binding offer.

Where prices are stated, it will be specified whether applicable taxes are included or excluded, in accordance with current regulations.

Fee4Me Capital SL may modify its rates, plans or commercial conditions for future contracts, without affecting contracts already accepted, unless the particular conditions allow for such an update.

15. Third-Party Expenses and Operational Costs

Certain services may require third-party expenses or operational costs, such as cleaning, laundry, maintenance, amenity replenishment, photography, locks, key safes, software, traveller registration, insurance, payment gateways, platform commissions, repairs, purchases, travel or other external services.

These costs will be borne by the owner, guest, client or relevant party as agreed in each case.

Fee4Me Capital SL may coordinate such services but shall not be deemed to assume their cost unless expressly agreed in writing.

16. Cleaning, Maintenance and Incidents

When Fee4Me Capital SL coordinates cleaning, maintenance, check-in, check-out, laundry or other operational services, it may do so through its own staff, collaborators or external providers.

Fee4Me Capital SL will act with reasonable diligence in coordinating such services, but shall not be liable for delays, unavailability, breaches, damage or errors attributable solely to external providers, guests, owners, communities, utility companies, public authorities, platforms or other parties outside Fee4Me.

Repairs, replacements, improvements, emergencies or actions not expressly included in the contracted service may require the owner's prior authorisation, except in urgent situations involving safety, property preservation or guest protection.

17. Direct Bookings and Accommodation

Where the website allows browsing accommodation, checking availability or making direct bookings, the booking will be subject to:

• Actual availability of the property.
• Express confirmation by Fee4Me Capital SL or the booking system.
• Payment of the required amount, deposit or guarantee.
• Acceptance of the booking conditions.
• Acceptance of the property rules.
• Identity verification where legally required.
• Compliance with applicable regulations and the particular conditions of each accommodation.

A booking will not be considered confirmed until the user receives express confirmation and the required payment, verification or guarantee conditions have been met. Fee4Me Capital SL may decline or cancel a booking where there are signs of fraud, misuse, breach of conditions, manifest pricing or availability error, force majeure, legal restrictions or circumstances that make the stay impossible or unsafe.

18. Booking Payment Conditions

The payment conditions for each booking will be as indicated during the booking process, in the confirmation, on the relevant platform or in the accommodation's particular conditions.

Full or partial payments, deposits, guarantees, insurance, card authorisations, additional service charges, cleaning fees or tourist taxes may be required.

Full or partial non-payment of a booking, deposit, guarantee, charge or required fee may result in cancellation of the booking, denial of access to the property or recovery of outstanding amounts.

19. Security Deposit, Insurance and Liability for Damage

Fee4Me Capital SL may require, directly or through third parties, a security deposit, pre-authorisation, insurance, damage waiver, guarantee or equivalent mechanism to cover damage, breaches, additional charges, unreturned keys, deep cleaning, penalties or costs arising from the stay.

The guest will be liable for damage, deterioration, losses, theft, rule violations, negligent use, deep cleaning, excess occupancy, parties, nuisances, fines, lost keys, replacement of items or any harm caused during the stay by themselves or by those accompanying them.

The existence of a deposit or insurance does not limit the guest's liability for damage exceeding the covered amount.

Fee4Me Capital SL may claim additional amounts where the actual cost of damage, replacement, cleaning, penalty or loss exceeds the amount retained or covered.

20. Accommodation Rules

Each accommodation may have specific rules that must be accepted and complied with by guests.

Unless expressly authorised, the following is prohibited:

• Exceeding the maximum permitted occupancy.
• Holding unauthorised parties, events or gatherings.
• Disturbing neighbours or violating community rules.
• Smoking inside the property where prohibited.
• Housing pets where not permitted.
• Subletting, transferring or allowing use by third parties not included in the booking.
• Carrying out illegal, dangerous or disruptive activities.
• Tampering with locks, devices, meters or security systems.
• Removing objects, linens, tableware, keys, remotes or equipment from the property.
• Using the property negligently, abusively or in a manner inconsistent with its purpose.

Violation of the rules may result in additional charges, deposit retention, cancellation of the stay, eviction without refund, damage claims and notification to authorities or platforms where appropriate.

21. Check-in, Check-out and Property Access

Check-in and check-out times, instructions and procedures will be as indicated in the booking, prior communication or rules of each accommodation.

Guests must respect check-in and check-out times. Early arrivals or late departures are subject to availability, prior authorisation and, where applicable, an additional charge.

Failing to vacate at the stated time may result in additional charges per hour or part thereof, cleaning costs, compensation to third parties or loss of subsequent bookings.

Guests must follow the access instructions, key return procedures and instructions for locks, key safes, entry doors, remotes, garages and common areas.

22. Guest Identification and Traveller Registration

Where legally required, guests must provide the necessary data for traveller registration, completion of registration forms, communications to competent authorities and compliance with legal accommodation obligations.

Refusal to provide mandatory data, verify identity or complete the registration process may result in denial of access, booking cancellation or notification to the relevant platform or authority, without prejudice to the rights of each party under applicable law.

Fee4Me Capital SL will process such data in accordance with its Privacy Policy and applicable law.

23. Cancellations, Modifications and Refunds

Cancellation, modification and refund conditions will be as indicated in each booking, platform, confirmation or the accommodation's particular conditions.

Unless the particular conditions state otherwise, booked dates block the availability of the accommodation, meaning cancellations, early departures, no-shows or date changes may not entitle the guest to a full or partial refund.

Refunds, where applicable, will be made in accordance with the applicable policy and by the same payment method used, unless another mechanism is agreed.

Fee4Me Capital SL shall not be liable for commissions, timescales, withholdings, bank charges or policies of platforms or payment gateways outside Fee4Me's control.

24. Right of Withdrawal

When contracting services with consumers, where legally applicable, the user may have a right of withdrawal as provided for by consumer protection legislation.

However, the right of withdrawal may not apply in certain legally specified circumstances, including services fully performed with the consumer's prior consent or accommodation bookings for purposes other than residential use where the contract specifies a particular date or period of performance.

In each case, the provisions of current legislation and the particular conditions of the service or booking will apply.

25. Website Availability

Fee4Me Capital SL will endeavour to keep the website available and operational, but does not guarantee continuous, uninterrupted or error-free availability.

The website may be affected by maintenance, updates, technical failures, hosting incidents, cyberattacks, connectivity issues, third-party errors or force majeure circumstances.

Fee4Me Capital SL shall not be liable for damage arising from interruptions, errors, technical failures or unavailability of the website where these are attributable to causes beyond its reasonable control.

26. Third-Party Links

The website may contain links to websites, platforms, tools, payment gateways, calendars, booking channels, social media or third-party services.

Fee4Me Capital SL does not control or accept responsibility for the content, operation, availability, policies, security or conditions of such third parties.

Access to external pages or services is at the user's own risk and is subject to the terms and policies of each third party.

27. Intellectual and Industrial Property

All content on the website, including texts, images, photographs, videos, logos, trademarks, designs, structure, code, databases, graphics, icons, visual elements, documents, guides and downloadable materials, is owned by Fee4Me Capital SL or by third parties who have authorised its use.

Reproduction, distribution, public communication, transformation, extraction, reuse or exploitation of such content is prohibited without prior written authorisation from Fee4Me Capital SL or the relevant rights holder.

Users may view website content for personal, informational and non-commercial use, provided they comply with these Terms and Conditions.

28. Downloadable Materials, Guides and Informational Content

Fee4Me Capital SL may offer guides, documents, resources, articles, calculators, estimates, templates or informational materials.

This content is for general, educational or commercial purposes and does not constitute individualised legal, tax, financial, urban planning, technical or professional advice.

Users should not make significant decisions based solely on such content without verifying it with qualified professionals and checking the regulations applicable to their specific situation.

Fee4Me Capital SL shall not be liable for decisions made by users on the basis of general content published on the website.

29. Data Protection

The processing of personal data is governed by Fee4Me Capital SL's Privacy Policy, available on the website.

The use of cookies and similar technologies is governed by the Cookie Policy.

Users must review both documents before submitting forms, accepting commercial communications, making bookings or using features that involve the processing of personal data.

30. Commercial Communications

Fee4Me Capital SL may send commercial communications by electronic means only where a valid legal basis exists, particularly the user's prior consent or a prior relationship permitting it under applicable law.

Users may unsubscribe at any time via the mechanism included in each communication or by writing to hello@fee4me.com.

31. User Liability

The user shall be liable to Fee4Me Capital SL and to third parties for any damages, losses, penalties, claims, costs or liabilities arising from:

• Improper use of the website.
• False, incomplete or unauthorised information.
• Breach of these Terms and Conditions.
• Breach of booking conditions or accommodation rules.
• Damage caused to accommodation managed or marketed by Fee4Me.
• Breach of applicable regulations.
• Infringement of third-party rights.
• Fraudulent, abusive or negligent use of services, platforms, forms or communication channels.

Fee4Me Capital SL may claim from the user any damages, costs, expenses, fines, fees, penalties or losses arising from such breaches.

32. Limitation of Liability of Fee4Me Capital SL

Fee4Me Capital SL shall not be liable for:

• Errors, omissions or inaccuracies arising from information provided by users, owners, guests, platforms or third parties.
• Regulatory, administrative, urban planning, tourism, tax or community changes affecting a property or booking.
• Decisions by external platforms, OTAs, payment gateways, insurers, banks, technology providers or authorities.
• Damage caused by guests, owners, suppliers, neighbours, communities or third parties.
• Incidents with utilities, internet, electricity, water, gas, air conditioning, lifts, swimming pools, appliances or community facilities where not directly attributable to Fee4Me.
• Cancellations, delays, synchronisation errors, overbooking or technical failures caused by platforms, external systems or third parties.
• Loss of income, lost profits, loss of opportunity, reputational damage or indirect losses, except where such liability cannot be limited by law.
• Force majeure events or circumstances beyond its reasonable control.

Nothing in these Terms and Conditions excludes or limits the liability of Fee4Me Capital SL in cases where the law does not permit such exclusion or limitation.

33. Force Majeure

Fee4Me Capital SL shall not be liable for breaches, delays, cancellations, interruptions or inability to provide the service where these are due to force majeure or circumstances beyond its reasonable control.

These include, among others, natural disasters, fires, floods, pandemics, government restrictions, strikes, lockouts, supply disruptions, widespread telecommunications failures, cyberattacks, conflicts, administrative decisions, public health emergencies, serious building incidents or any other unforeseeable or unavoidable event.

34. Claims and Customer Support

For any query, incident or claim relating to the website, services, bookings or these Terms and Conditions, users may contact Fee4Me Capital SL at hello@fee4me.com.

Fee4Me Capital SL will endeavour to respond within a reasonable timeframe, depending on the nature of the request, available information and complexity of the case.

Submitting a claim does not automatically suspend payment obligations, booking conditions, contractual deadlines or liabilities assumed by the user, unless the law or particular conditions provide otherwise.

35. Alternative Dispute Resolution

Fee4Me Capital SL is not, unless expressly stated otherwise, a member of any specific consumer arbitration scheme.

This does not prevent the parties from attempting to resolve any dispute amicably before resorting to legal proceedings.

Where the user qualifies as a consumer, they shall always retain the rights afforded to them under applicable consumer protection law.

36. Partial Invalidity

If any clause of these Terms and Conditions is declared null, invalid or unenforceable, in whole or in part, such invalidity shall not affect the remaining clauses, which shall continue to be valid and enforceable.

The affected clause shall be interpreted or replaced by a valid provision that most closely approximates the intended purpose, in accordance with applicable law.

37. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Spanish law.

Where the user acts as a consumer, any dispute shall be submitted to the courts and tribunals with jurisdiction under consumer protection legislation.

Where the user acts as a business, professional, property owner for commercial purposes or trading company, the parties agree, unless mandatory law provides otherwise, to submit to the courts and tribunals of Madrid, expressly waiving any other jurisdiction to which they may be entitled.

38. Contact

For any questions relating to these Terms and Conditions, please contact Fee4Me Capital SL at hello@fee4me.com.