Frequently asked questions

The Boost Plan, at 12% per booking, is a digital service focused on revenue management, listing optimisation and booking growth. You keep control of guest operations, cleaning and maintenance. The Turnkey Plan, at 18% for apartments and 21% for villas, includes everything in the Boost Plan plus day-to-day operations: guest communication, check-in and check-out, cleaning and laundry coordination, maintenance and incident handling.

Our fee is a percentage of the gross amount generated by each booking: 12% on the Boost Plan, 18% on apartments under the Turnkey Plan and 21% on villas. It is calculated on the total paid by the guest before operating costs.

The fee is deducted when payment is received from the channel, such as Airbnb or Booking, or directly from the guest in the case of direct booking. You receive the net amount after the Fee4Me fee and any applicable channel commissions.

No. You only pay when bookings are generated. The model is fully performance-based.

Contact us to review the specific contractual conditions for your case. We do not work with arbitrary lock-ins, but we do aim for medium to long-term relationships to maximise performance.

Yes. You can start with the Boost Plan and move to the Turnkey Plan when you want to delegate operations. It is also possible to reduce the service level later, although this is less common.

Fee4Me fees are invoiced according to the tax rules of each country. In Spain, if VAT applies, it is clearly shown on the invoice. We review the exact tax treatment during the valuation stage.

We manage multi-property portfolios. Depending on volume and asset type, we may adjust the commercial setup. Contact us and we will review your case.

Dynamic pricing and revenue management, listing optimisation covering copy, photos and amenities, publishing across more than 25 channels, digital support by email or chat and recurring reporting. In short: the digital layer needed to improve bookings and revenue.

It does not include guest operations such as communication, check-in and check-out, cleaning coordination or maintenance. Those remain with you or your local team.

Everything from the Boost Plan, meaning revenue strategy, listing optimisation and publishing across more than 25 channels, plus guest communication before, during and after the stay, in-person or remote check-in and check-out, cleaning and laundry coordination, maintenance and incidents, quality control, replenishment of basic amenities when agreed and full reporting.

Under the Turnkey Plan we coordinate and supervise cleaning and laundry. The service cost is deducted from booking revenue as an external operating expense. Fee4Me manages providers, timing and quality control.

Under the Turnkey Plan we coordinate repairs, suppliers and preventive maintenance. Repair costs are communicated and approved depending on their amount. Minor items such as lightbulbs or small adjustments are handled directly.

Under the Turnkey Plan we replenish basic amenities such as shower gel or toilet paper according to the agreed protocol. Damaged or missing inventory is handled case by case and always communicated to the owner.

We can recommend trusted professional photographers. Depending on the property and the plan, Fee4Me may assume the initial cost of photography for high-potential properties. We review this during valuation.

We work with Airbnb, Booking.com, Vrbo and more than 25 additional channels. The mix is defined property by property based on location, asset type and target market to maximize visibility, impressions and bookings.

Yes. If your listings are already live, we can work on top of them. We audit, optimise and improve the strategy without starting from scratch, unless the listing quality makes a rebuild necessary.

Yes. houses.fee4me.com is our direct booking platform, without OTA commission for the guest. While Airbnb and Booking usually bring most of the volume, direct bookings improve your margin.

We use automatic calendar synchronisation across channels through a channel manager. Every booking blocks the dates across all platforms in real time.

Yes. You can block dates whenever you want to use the property yourself. We just ask for reasonable notice to avoid conflicts with existing bookings.

Yes. We can configure long-stay discounts, low-season promotions or early-bird offers depending on the strategy, always balancing occupancy and revenue.

Airbnb usually charges around 3% to the host on a host-only model. Booking typically ranges between 15% and 18% depending on the agreement. Vrbo is usually around 5% to 8% plus a guest fee. These are deducted from gross revenue before your net amount is calculated.

We use dynamic revenue management. We analyse local demand, competition in both pricing and occupancy, events, public holidays, seasonality and weekday patterns. The goal is always to maximise total revenue, not just occupancy.

Prices are reviewed and adjusted periodically, usually weekly or every two weeks depending on demand and season. During peak periods or special events, updates can be more frequent.

We define a strategy by season: stronger pricing and minimum stays during high season, more competitive pricing and flexibility during low season. The objective is balanced occupancy throughout the year.

Yes. We can agree on a floor price if you prefer, although we usually recommend some flexibility to protect occupancy in low season.

We focus on the best RevPAR outcome. It is not just about high occupancy or high price in isolation, but about the right mix. We adapt the strategy depending on whether the goal is maximising income or reducing vacant nights.

We need the location, property type, capacity, amenities, current photos, pricing and occupancy history when available, and your goals: whether you want to maximise revenue or maintain steady occupancy.

Under the Turnkey Plan, Fee4Me coordinates the whole process. Check-in can be in person through a local contact, remote via keybox or smart lock, or a hybrid setup depending on the property. Check-out includes verification and cleaning coordination.

Fee4Me manages all guest communication: pre-booking questions, booking confirmation and arrival instructions, support during the stay and review follow-up after check-out. You receive summaries, but you do not need to manage the day-to-day communication.

We provide 24/7 support for real emergencies such as serious breakdowns or accidents. Minor incidents are handled during business hours. We coordinate suppliers, keep the owner informed and manage the resolution.

We work with trusted suppliers and a clear Fee4Me protocol that includes cleaning checklists and random post-check-out inspections. If issues are detected, they are corrected immediately and suppliers are adjusted if needed.

Fee4Me coordinates and supervises repairs. Minor items are handled directly. For larger repairs with higher cost, we inform you and request approval before moving forward.

We handle guest complaints during the stay to solve issues as early as possible. After check-out we manage replies to reviews and use that feedback to improve operations, always aiming for a strong rating above 4.7.

You receive monthly reporting including occupancy, ADR, gross and net revenue, number of bookings, review analysis and recommendations. Depending on the plan, you may also have access to a live dashboard.

The monthly report breaks down gross revenue by booking, the Fee4Me fee, channel commissions, operating costs such as cleaning or maintenance when applicable and the final net income. The idea is full transparency.

Yes. You can see future and past bookings through a dashboard or, in some cases, directly on the platforms if access is shared. Fee4Me keeps you informed either way.

You receive net transfers periodically, depending on the agreement, either monthly or per booking. Fee4Me and supplier invoices are sent by email and everything is documented for accounting purposes.

The core KPIs are occupancy, ADR, RevPAR, review score and market benchmarking against relevant local competition. We review these metrics every month.

Yes. We include improvement recommendations in the reports, covering areas such as décor, amenities, photography or operational changes that can improve conversion, ratings or revenue.

We operate in Spain and Colombia. If your property is located there, contact us and we will confirm whether we cover your exact city or municipality. Our focus is on main cities and strong tourism markets.

That depends on local regulation. Each autonomous community in Spain and each city or municipality in Colombia can follow different rules. We can guide you on what is typically required in your area, but licence management remains the owner's responsibility.

Yes. We understand the regulatory environment in the areas where we operate and can orient you on key requirements such as licences, insurance and basic tax considerations. We are not a legal advisor, but we can guide you and recommend specialists if needed.

The management model is the same, but it adapts to local rules and market conditions. In Spain the focus is more concentrated on Airbnb and Booking. In Colombia there is typically a mix of local and international channels. Fee4Me's commission structure remains the same.

We manage apartments, villas and holiday homes, as well as some small multi-unit properties. We do not operate hotels or hostels.

We look for properties that are in good condition, clean, functional and well located. It does not need to be luxury, but it should meet a solid mid-to-premium standard. In the valuation stage we will tell you whether it is ready or what should be improved.

Step one is a free valuation to assess potential. Step two is onboarding with documents, access and setup. Step three is listing optimisation. Step four is publication and revenue management. Step five is the first bookings and ongoing management.

Usually between one and three weeks from valuation to the first publication, depending on the starting condition of the property and how quickly the required information is available. If listings are already active, the process can be faster.

We need quality photos, or we can recommend a photographer, a basic inventory of appliances and amenities, access details such as keys or codes and any relevant documentation including licences and tax data when applicable. Everything is coordinated during onboarding.

Yes. In the initial valuation we identify changes that may improve conversion and pricing, such as décor, amenities or small fixes. You decide what to implement.

That is not a problem. Existing bookings are respected and we begin managing from the appropriate date. In the meantime, we can start optimising pricing and listing quality.

You can reach us by email, via WhatsApp depending on the plan and through the internal dashboard. Under the Turnkey Plan you also have an assigned contact person. We reply during business hours, with emergencies handled 24/7.