Guest help

Bookings are completed on houses.fee4me.com, our direct booking engine. There you will see live availability, final pricing and secure payment.

We accept debit and credit cards through Stripe’s secure payment flow. On some bookings, bank transfer and Google Pay may also be available.

The displayed price includes the stay itself. Final cleaning is shown as a separate line before confirmation. Local tourist taxes, when applicable, are clearly shown during checkout.

Yes. You will receive a confirmation email immediately after payment is completed. If it does not arrive within 5 minutes, please check spam or contact support.

Yes. You can book on behalf of another person. Just enter the lead guest’s name in the booking details and let us know by email or WhatsApp.

Your booking is confirmed once you receive the confirmation email with your reservation code and payment details. You can also review the status on houses.fee4me.com.

Each property has its own cancellation policy, whether flexible, moderate or strict, and it is shown before booking. Flexible policies usually allow cancellation 24 to 48 hours before arrival, moderate ones around 5 to 7 days, while strict policies may be more limited.

To modify your booking, contact our team via WhatsApp or email and share your reservation code. We will review availability and confirm whether the change is possible. A fare difference may apply.

Standard check-in is usually available until 22:00. If you expect to arrive later, let us know at least 2 hours in advance. Many properties offer 24/7 self check-in. Very late arrivals may carry an extra charge.

In the unlikely event that the property cannot be provided due to force majeure, such as severe damage or structural issues, we will offer an alternative stay of the same or higher standard, or a full immediate refund.

If your cancellation qualifies under the property’s policy, the refund is processed automatically. If you need a refund for any other reason, contact support with your reservation code and the reason for the request.

Approved refunds are processed within 24 to 48 hours. The time it takes to appear in your account depends on your bank or payment method, usually 5 to 10 business days.

Standard check-in starts at 15:00 and standard check-out is until 11:00. Specific timings for each property are confirmed by email 24 to 48 hours before arrival.

You will receive full arrival instructions by email around 24 hours before check-in. They include the exact address, building or door codes, key collection details, WiFi access, a local emergency contact and neighbourhood tips.

Most of our properties offer self check-in through a lockbox, smart lock or key collection point. We will confirm the exact method in your arrival instructions.

Yes, subject to availability. Please request it at least 48 hours in advance through our team. Early check-in may have an extra charge depending on the requested time. Late check-out is often free if there is no same-day arrival.

Contact our 24/7 support immediately on WhatsApp. We will provide backup codes or coordinate access. If physical keys are lost, a lock replacement fee may apply depending on the property rules.

Some properties allow luggage drop-off before check-in or after check-out if the calendar allows it. Please ask our team in advance so we can coordinate it properly.

Some properties require a security deposit, which is only pre-authorised on the card and not charged, or a non-refundable damage protection fee. This is always shown clearly before the booking is confirmed.

If a deposit is pre-authorised on your card, it is usually released automatically 48 to 72 hours after check-out if no damage is reported. Your bank may take 1 to 7 days to reflect the release.

Damage cover usually applies to minor accidental issues such as breakages, stains or small incidents up to a stated limit. It does not cover negligence, unauthorised parties or intentional damage.

Damage includes breakages, permanent stains, missing items or issues that require repair or replacement. Normal wear means ordinary use of furniture, light marks from daily use or standard paint wear.

Let our team know straight away, even if it seems minor. Reporting it promptly is always better than leaving it unreported. If you purchased damage cover, it may apply, otherwise we will assess a fair replacement cost.

After check-out, if damage is found, we will contact you by email with photos and an estimate for repair or replacement. You will have 48 hours to respond. If damage cover applies, the process is handled with the insurer.

Contact support via WhatsApp for the fastest reply, or by email. For WiFi, try restarting the router first by unplugging it for 30 seconds. For appliances, confirm they are plugged in and switched on. If the issue continues, we will arrange urgent assistance.

24/7 support is available via WhatsApp, which is the fastest option, by email, or through the incident form on this page. For urgent matters involving water, gas or electricity, call the emergency phone number shared in your arrival instructions.

If possible, first try to speak politely with the neighbours. If the issue continues or feels serious, contact our team. Please remember that our properties follow neighbour-friendly house rules, including no parties and quiet hours from 22:00 to 08:00.

For serious emergencies: if there is danger, evacuate and call the local emergency number. Then contact our 24/7 emergency line listed in your arrival details. For water leaks, close the main water valve if possible. For power cuts, check the electrical panel first.

Day visitors are usually allowed as long as the maximum guest capacity is not exceeded. Overnight visitors are not allowed unless they were included as guests in the original booking.

Each property has its own policy. In general, pets are allowed only in clearly marked pet-friendly stays, and smoking inside is never allowed. Smoking on terraces or balconies depends on the house rules for each property.

Yes. You can request an invoice with the required billing details during the booking process or within 48 hours after check-out.

For company invoices, we need the company name, tax ID and full billing address. For private guests, we need the full name and passport or ID number. Invoices are issued in PDF format and sent by email.

Yes. A payment receipt is sent automatically by email once the booking is completed. It includes the booking breakdown and payment reference.

In some cities, local regulations require guest registration before arrival. We may ask for an ID or passport by email or through a secure digital form before check-in. This is mandatory when required by law.

Your data are used only to manage your booking, comply with legal obligations such as guest registration when required, and handle service communication. We do not share your data with third parties except when legally required. You can review our full privacy policy in the footer.

The full terms and conditions are available on houses.fee4me.com during the booking process and in your confirmation email. You can also request them by email at any time.